Can't Sign In / Not Getting a Login Code

If you signed up but can’t get into the app or extension, the cause is almost always the email address. Here’s how to fix it.

Check for a typo first

If the address has a small slip in it (an extra letter after “.com”, or “gmial.com” instead of “gmail.com”), the sign-in screen will tell you what it thinks you meant: “No account found for [email protected]. Did you mean [email protected]?”

If that suggestion looks right, enter the corrected address and request a new code. A typo is the single most common reason a login code never arrives.

Use the exact email you signed up with

To sign in, you request a login code by entering your email. The code is only sent if there’s an account for that exact email.

The most common issue: signing up with one email (for example, your work email) and then trying to sign in with a different one (your personal email). If the emails don’t match, you’ll see “no account found.”

1. Check which email you used at checkout. Look for the “Welcome to SOAP Note Buddy” email. Whichever inbox it arrived in is the email your account is under.
2. Enter that exact email on the Sign In screen and request a code.
3. If you have both a work and a personal email, try the other one.

Just signed up? Give it a moment

If you signed up seconds ago, your account may still be finishing setup. Wait about a minute, then request the code again.

Not receiving the code

If you’re sure you’re using the right email and still aren’t getting a code:

1. Check your spam or junk folder. The code comes from [email protected].
2. Wait a minute and request a new code. Codes expire after 10 minutes, so request a fresh one if the old one aged out.
3. Work email on a corporate/health system? Some hospital and clinic mail servers block outside senders. If the code never arrives at your work email, that’s likely the cause.

Still stuck?

Don’t create a second account, it won’t fix the email mismatch and leaves you with duplicate subscriptions. Instead, email [email protected] with the email you signed up with and we’ll get you signed in.