Finding a Saved Transcript or Recording

If you finished a recording in the mobile app and can’t find the transcript, it is almost always still there. The most common reason a transcript seems “lost” is that it was saved but not yet assigned to a patient, so it is waiting for you in the Unassigned list rather than on a patient’s record.

Where your recordings and transcripts are saved

Your recording is saved automatically as you go, so it is hard to lose. Depending on how far along it is, you’ll find it in one of these places:

• On a patient’s record, if you finished transcribing it and tapped “Save to Patient.”
• In the Unassigned list, if you transcribed it but did not assign it to a patient yet. This is normal, your transcript is safe here until you file it.
• In the Unprocessed list, if the recording was captured but not yet transcribed. This usually happens if transcription did not finish (for example, you had a weak connection in a patient’s home). The audio is saved so you can transcribe it later when you’re back on a good connection.

How to find a recording or transcript (mobile app)

1. Open the Scribe tab.
2. Tap the menu icon in the top left corner.
3. This opens your list of saved recordings, grouped by patient. Pinned at the top of this list are two groups:
   • Unprocessed, recordings whose audio was captured but not yet transcribed.
   • Unassigned, transcripts that are done but not yet assigned to a patient.
4. Tap the item you’re looking for to open it.

If something seems to have disappeared, check the Unprocessed and Unassigned groups at the top of this list first. A long visit you recorded but did not finish filing will almost always be sitting in one of them.

Finishing an Unprocessed recording

If your recording is in the Unprocessed list, the audio was saved but the transcript was never created (often because of a connection issue at the time). To finish it:

1. Open the Scribe tab and tap the menu icon in the top left.
2. Find the recording under the Unprocessed group and tap it.
3. It opens back up so you can play it, then tap Transcribe to create the transcript. Once it transcribes, it moves to the Unassigned list (or onto a patient) like any other recording.

Make sure you have a working internet connection when you transcribe, since transcription happens online.

Assigning (or reassigning) a transcript to a patient

Once you’ve opened a transcript from the list:

1. Tap Save to Patient.
2. Choose the patient you want to save it to (you can also create a new patient).

This works both for filing an unassigned transcript for the first time and for moving a transcript to a different patient if it was saved to the wrong one.

I still can’t find it

A few things to check:

• Look in the Unprocessed and Unassigned groups (pinned at the top of the menu list on the Scribe tab). This is where almost every “missing” recording turns out to be, Unprocessed if it wasn’t transcribed yet, Unassigned if it was transcribed but not filed to a patient.
• Make sure you finished transcribing. Recording the audio is one step; tapping Transcribe is what produces the saved transcript.
• Check the device you recorded on. Transcripts sync across your devices once they’re saved, but a very recent one may take a moment to appear on a second device.

If you’ve checked the Unassigned list and still can’t find it, email [email protected] with the rough time you recorded it and which clinician/visit it was for (no patient details needed, the first name or initials is plenty), and we’ll help you track it down.