Heidi Health Review: Pricing, Features & Comparison (2026)
Is Heidi Health the right AI scribe for you? We break down pricing, features, and how it compares to alternatives like SOAP Note Buddy.
Quick Verdict
What is Heidi Health?
Heidi Health (also known as Heidi AI) is an ambient AI medical scribe founded in 2019 in Melbourne, Australia. The platform listens to patient-clinician conversations and automatically generates clinical documentation including SOAP notes, referrals, and summaries.
Heidi has raised approximately $96.6 million in funding, including a $65 million Series B led by Point72 Private Investments in October 2025, valuing the company at $465 million. The platform now serves over 2 million clinicians across 116 countries, supporting more than 2 million patient consultations per week.
The company claims to have returned 18 million+ hours to clinicians in 18 months, with users reporting a 51% reduction in documentation time per consultation.
Heidi Health is an "ambient" scribe, meaning it records audio during patient visits. SOAP Note Buddy offers two options: a Chrome extension that generates notes from your EHR context (no recording needed), OR a Voice App that provides ambient recording similar to Heidi.
Heidi Health Pricing
Heidi offers a tiered pricing structure with a genuinely useful free tier, though the Pro features require $99/month:
Free
$0/month
- Unlimited basic notes
- 10 Pro Actions per month
- Good for trying the platform
Pro
$99/month
- Unlimited everything
- All Pro Actions included
- 14-day free trial
Together (Teams)
$99/user/month
- All Pro features
- Team templates
- Session sharing
- EHR integration
Enterprise
Custom pricing
- SSO
- Coding workflows
- Multi-team management
- Org-wide BAA
Annual billing saves ~33%, bringing the effective monthly cost to approximately $66.60/month (billed as $1,199/year).
by choosing SOAP Note Buddy at $49/mo instead of Heidi at $99/mo
Heidi Health Features
Ambient Audio Capture
Real-time transcription during patient visits with live audio health indicators showing transcription confidence. No audio retained after processing.
110+ Languages
Auto-language detection that handles multiple languages spoken simultaneously. Strong international support.
AI Note Generation
Creates SOAP notes, referrals, and summaries. Standard scribe for routine cases, Extended scribe for complex cases. Customizable templates.
EHR Integrations
Native integrations with Epic (launches within Epic workspace), athenahealth, Best Practice, Cliniko, and MediRecords.
Global Compliance
HIPAA, SOC2, ISO 27001, GDPR, PIPEDA, APP (Australia), and NHS compliant. Data localization in AU, CA, US, UK.
AI Command Line
Instruct Heidi on specific note tasks with natural language commands. Teach it your exact writing style over time.
200+ Medical Specialties Supported
Heidi supports a wide range of specialties including family medicine, internal medicine, psychiatry, pediatrics, OB/GYN, orthopedics, dermatology, and more.
Heidi Health Pros & Cons
Pros
- Generous free tier with unlimited basic notes
- Excellent ambient listening accuracy
- 110+ languages with auto-detection
- Strong EHR integrations (Epic, athena, Best Practice)
- Customizable templates that learn your style
- Privacy-focused - no permanent audio retention
- Notes ready by time next session starts
- Large user base (2M+ clinicians)
Cons
- $99/month - at the higher end of AI scribe market
- EHR integration complexity - may require IT support, weeks to implement
- Android app unreliable - frequent crashes and freezes reported
- Generalist design - narrative-heavy sessions need more editing
- Technical support can be slow
- Requires audio recording during patient visits
User Reviews
"Heidi has incredible ambient listening that can take an entire examination and summarize it into any template you create with the level of specificity you select."
- G2 Review
"By the time I'm ready to start my next session, the previous session was already transcribed, saving me hours of time."
- G2 Review
"When it works it's decent and has great potential. However, so far it's only worked once and I've tried it during 11 appointments. Extremely unreliable."
- Google Play Review (Android)
"The Heidi app is unreliable and not fit for purpose. It is buggy, fails to record properly, and frequently freezes."
- Google Play Review (Android)
Heidi Health vs SOAP Note Buddy
Both tools aim to reduce documentation time, but they take different approaches. Here's how they compare:
| Feature | Heidi Health | SOAP Note Buddy |
|---|---|---|
| Monthly Price | $99/month (Pro) | $49/month |
| Annual Cost | $1,199/year | $588/year |
| Free Trial | 14 days + Free tier | 3 days |
| Requires Recording | Yes - ambient audio only | No - but voice option available |
| How It Works | Listens to patient conversations | Chrome extension (no recording) OR Voice App (recording) |
| EHR Compatibility | Epic, athena, Best Practice, Cliniko | Any browser-based EHR instantly |
| Setup Time | Can take weeks with IT | 30 seconds (Chrome extension) |
| Language Support | 110+ languages | English-focused |
| Field Auto-Fill | Copy/paste or EHR integration | Automatic field detection & fill |
| Mobile App | iOS (reliable), Android (issues) | Chrome extension (desktop) |
| HIPAA Compliant | Yes (SOC2, ISO 27001) | Yes (BAA available) |
| Best For | GPs, high-volume, international | Therapists (PT, OT, SLP) & nurses |
Key Differences
Heidi's EHR integrations (Epic, athena) can take weeks to implement and require IT support. SOAP Note Buddy's Chrome extension works instantly with any browser-based EHR - no IT involvement needed.
Heidi Health is ideal if you need multi-language support (110+ languages) or native EHR integration with Epic/athena and have the IT resources to implement it. The ambient listening is accurate when it works reliably.
SOAP Note Buddy gives you flexibility without the complexity. Use the Chrome extension for instant setup with any EHR (no recording needed), or use the Voice App when you want ambient transcription. Either way, it's half the price at $49/month, and you're up and running in 30 seconds instead of weeks.
Who is Heidi Health Best For?
Heidi Health is a good fit for:
- GPs and primary care physicians who see dozens of patients daily and need rapid SOAP notes
- High-volume clinicians who want fast, structured documentation
- International practices needing multi-language support (110+ languages)
- Australia/UK/Canada practices benefiting from strong regional compliance
- Clinicians wanting customization who can teach Heidi their writing style
- Practices with IT support that can handle weeks-long EHR integration
Heidi Health may NOT be the best choice for:
- Budget-conscious solo practitioners - $99/mo is at the higher end
- Those wanting simple self-serve setup - EHR integration can be complex
- Mental health/therapy practices - generalist design may need more editing for narrative-heavy notes
- Android users - significant reliability issues reported with Android app
- Home health providers - ambient recording in patient homes can be challenging
- Those without IT support - native EHR integrations require clinic-wide approval
Our Verdict
Heidi Health is a legitimate, well-funded AI scribe with impressive reach - 2 million clinicians across 116 countries is significant market validation. The $96.6 million in funding (including backing from Anthropic through Anthology) shows serious investor confidence.
The product strengths are real: excellent multi-language support (110+), strong ambient listening accuracy, and native EHR integrations with major systems like Epic and athenahealth. For international practices or high-volume GPs, these features justify consideration.
However, there are significant concerns for individual clinicians:
- Price: $99/month is at the higher end of AI scribes - twice what alternatives cost
- Complexity: EHR integrations can take weeks with IT involvement
- Reliability: Android app has consistent complaints about crashes and freezing
If you're looking for a simpler, more affordable option, SOAP Note Buddy offers similar time savings at half the price ($49/month). The Chrome extension works instantly with any browser-based EHR without IT involvement - install and start charting in 30 seconds instead of waiting weeks for integration. Plus, you get flexibility: use the Chrome extension without recording, or the Voice App when you want ambient transcription.
Heidi Health is a solid product if you need multi-language support and can afford the price and integration timeline. For English-speaking solo practitioners or small practices wanting instant setup at half the cost, SOAP Note Buddy is the better value.
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Start Your Free TrialHeidi Health FAQ
How much does Heidi Health cost?
Heidi Health offers a free tier with unlimited basic notes and 10 Pro Actions per month. The Pro plan costs $99/user/month (or $1,199/year with annual billing). Enterprise pricing is custom.
Is Heidi Health HIPAA compliant?
Yes, Heidi is HIPAA compliant with SOC2 and ISO 27001 certifications. They also comply with GDPR (Europe), PIPEDA (Canada), APP (Australia), and NHS (UK). No permanent audio is retained - only text notes.
Does Heidi Health work with my EHR?
Heidi has native integrations with Epic, athenahealth, Best Practice, Cliniko, and MediRecords. However, integration can take weeks and often requires clinic-wide IT approval.
Does Heidi Health record patient conversations?
Yes, Heidi is an ambient scribe that records audio during patient encounters. The audio is processed to generate notes, then deleted - no permanent audio storage.
How many languages does Heidi Health support?
Heidi supports 110+ languages with auto-language detection. It can even handle multiple languages spoken simultaneously during a single consultation.
Is Heidi Health reliable on Android?
Unfortunately, Android users report significant reliability issues including crashes, freezing, and recording failures. iOS users generally have a better experience. This is worth considering if you primarily use Android.
Is there a Heidi Health alternative that's more affordable?
Yes, SOAP Note Buddy costs $49/month - half the price of Heidi's $99/month Pro plan. It offers a Chrome extension that works instantly with any browser-based EHR (no weeks of integration), plus a Voice App for ambient recording when you want it.
How does Heidi Health compare to SOAP Note Buddy?
Heidi offers ambient recording with 110+ languages at $99/mo. SOAP Note Buddy offers both a Chrome extension (no recording needed) and Voice App (ambient recording) at $49/mo. SOAP Note Buddy works instantly with any browser-based EHR without IT involvement.